Play Safe. Stay in Control.

At tk7971, we believe that gambling should be an enjoyable form of entertainment — nothing more and nothing less. We are fully committed to promoting responsible gambling practices across Bangladesh and to providing the tools, resources, and support that players need to remain in control of their gaming activity at all times.

Responsible gaming is not an afterthought at tk7971; it is a core pillar of how we operate. Every feature of the Platform — from account registration to deposit processing to game delivery — has been designed with player safety in mind. We apply strict age verification, maintain transparent terms, and offer a suite of practical tools that put control directly in the hands of our players.

We recognise that for a small number of people, gambling can become harmful. If you or someone you know is experiencing difficulties related to gambling, tk7971 strongly encourages reaching out to our support team or to independent gambling-help organisations. There is no shame in seeking help early. Our support staff are available around the clock, seven days a week, operating on Bangladesh Standard Time (BST, UTC+6), and they are trained to assist players who need guidance.

The following sections of this Responsible Gaming guide explain exactly what tools are available to you, how to recognise when gambling is becoming a problem, and how to take action to protect yourself or a loved one.

tk7971 is strictly an 18+ platform. No person under the age of 18 years is permitted to register an account, deposit funds, or participate in any real-money game or sports wager on this Platform. This policy is non-negotiable and is enforced at every stage of the player journey.

How We Verify Age

During the Know Your Customer (KYC) verification process, all players are required to submit a valid government-issued identity document such as a National Identity Card (NID) or a valid passport. Date of birth is extracted and verified against the minimum age requirement of 18 years. Players who do not pass KYC verification will not be permitted to make withdrawals, and their accounts may be restricted.

Protecting Underage Individuals

If you share a device or internet connection with family members who are under 18 years old, we strongly recommend the following steps to prevent accidental access to the tk7971 Platform:

• Never save your tk7971 login credentials in a shared browser profile.
• Always log out of your tk7971 account after each session on a shared device.
• Consider enabling parental control software on shared family devices. Widely used tools in Bangladesh include Google Family Link and device-level content filters available on Android and iOS.
• Keep your account username and password strictly private and do not share them with anyone, including friends or relatives.

Problem gambling can develop gradually and is not always immediately obvious to the person experiencing it. Recognising the early warning signs is the most important step toward seeking help and regaining control. The following signs may indicate that gambling is becoming harmful rather than entertaining.

If you recognise three or more of the above signs in your own behaviour, tk7971 strongly encourages you to use the responsible gaming tools described in Section 5 of this guide, or to contact our support team directly for confidential assistance.

Healthy Gambling Looks Like This

By contrast, the following characteristics describe a healthy, recreational approach to gambling on tk7971:

The following self-assessment questions are designed to help you reflect honestly on your relationship with gambling. Answer each question truthfully — this checklist is for your benefit only and is not submitted to tk7971 or any third party.

tk7971 provides a comprehensive set of responsible gaming tools that are available to all registered players at no charge. These tools are designed to help you maintain control of your gambling activity and to intervene early if your habits begin to shift in a concerning direction. All tools can be accessed via your Account settings or by contacting [email protected].

Self-exclusion is the most powerful responsible gaming tool available on tk7971. When you self-exclude, your account is immediately and completely suspended. You will not be able to log in, access your account balance, place bets, or participate in any promotional activity for the duration of the exclusion period you have selected.

Self-Exclusion Periods Available

• 6 Months: A medium-term break to reassess your relationship with gambling. Suitable for players who feel they need meaningful distance but are not ready to make a permanent decision.
• 1 Year: A longer break that provides substantial time to develop healthy habits and seek professional support if needed.
• 3 Years: An extended exclusion for players who need a prolonged period away from all gambling activity.
• Permanent / Indefinite: A permanent closure of your tk7971 account with no option to reopen. This option is recommended for players who have identified a serious problem with gambling and wish to remove access entirely.

What Happens During Self-Exclusion

• Your account is suspended immediately and cannot be accessed for login.
• Any available real-money balance will be processed for withdrawal to your registered bKash, Nagad, Rocket, or other payment method within 5 business days.
• You will be removed from all marketing communications lists immediately.
• Any bonus balance or pending bonus offers will be forfeited.
• tk7971 will make reasonable technical efforts to prevent you from creating a new account during the exclusion period.

How to Request Self-Exclusion

• Log in to your tk7971 Account and navigate to Settings > Responsible Gaming > Self-Exclusion.
• Alternatively, send an email to [email protected] with the subject line "Self-Exclusion Request", stating your account username, your registered mobile number, and your chosen exclusion period. Our team will action your request within 24 hours.

Voluntary Account Closure

If you wish to close your tk7971 account for any reason other than problem gambling (for example, if you no longer wish to use the Platform), you may also request a voluntary account closure by contacting [email protected] with the subject line "Account Closure Request". A voluntary closure does not carry the same re-registration restrictions as a self-exclusion. However, if you are closing your account due to gambling-related concerns, we strongly recommend selecting self-exclusion instead.

If you or someone you know is struggling with problem gambling, you do not have to face it alone. The following support channels are available to players in Bangladesh and internationally. All contacts below offer confidential, non-judgmental assistance.

Whether you are a new player on tk7971 or a returning member, the following practical tips will help you maintain a healthy, balanced, and enjoyable approach to gambling on our Platform.

Before You Play

• Set a budget before you start. Decide on a fixed amount in ৳ that you are comfortable losing entirely before you open any game or sports market. Never adjust this budget upward mid-session.
• Set a time limit. Decide how long you will play — for example, 45 minutes — and commit to stopping when that time is reached, regardless of whether you are ahead or behind.
• Check your emotional state. Do not gamble if you are feeling stressed, depressed, angry, or under the influence of alcohol or other substances. Impaired emotional states significantly increase the risk of poor decision-making.

While You Play

• Treat losses as the cost of entertainment. Just as you would not expect a cinema ticket to pay you back, do not expect every gambling session to return a profit. The outcome is always uncertain.
• Never chase losses. If you reach your loss budget for the session, close the browser and walk away. Chasing losses is the single most common pathway to problem gambling.
• Take regular breaks. Stand up, hydrate, and step away from the screen at least once every 30 minutes. Use the reality check tool in your tk7971 Account settings to receive automatic reminders.
• Avoid gambling on credit. Never deposit funds using borrowed money, credit cards issued for other purposes, or funds needed for household expenses. Only gamble with discretionary entertainment funds.

After Your Session

• Review your session honestly. Note how much time and money you spent and how you feel. If the session left you feeling regretful, chasing, or anxious, that is a signal to take a break or to set tighter limits.
• Balance gambling with other leisure activities. A healthy lifestyle includes a diverse range of interests. Cricket matches, community events such as Pohela Boishakh celebrations, and time with family and friends are all valuable ways to spend leisure time beyond the screen.
• Use your winnings wisely. If you have a winning session, consider withdrawing a portion of your winnings rather than playing them back immediately. A withdrawal realises the gain and reminds you that the money has real-world value.